1. Digital Service Nature

IPTV Trends provides digital IPTV-related services, including subscription access, setup support, account activation, channel access, device guidance, and app compatibility assistance. Because the service may be delivered digitally and activated quickly, refund eligibility may be limited once access has been provided.

2. Free Trial Recommendation

Before purchasing a paid IPTV subscription, we strongly recommend using a free trial or contacting support to confirm device compatibility, app setup, channel availability, and streaming quality.

Testing before purchase helps avoid issues related to unsupported devices, slow internet speed, app limitations, or specific channel expectations.

3. Refund Eligibility

Refund requests may be reviewed if:

• The service has not been activated or delivered.
• There was a duplicate payment or billing error.
• There was a technical issue caused by IPTV Trends that could not be resolved by support.
• You contacted support within a reasonable time after purchase and allowed us to investigate the issue.

4. Non-Refundable Situations

Refunds may not be available in the following cases:

• The account or IPTV subscription has already been activated and used.
• The user did not test compatibility before purchase despite free trial availability.
• The issue is caused by slow internet, unstable Wi-Fi, device limitations, unsupported apps, VPN problems, ISP blocking, or incorrect user setup.
• The user entered incorrect information during purchase or setup.
• The user changed their mind after receiving access.
• The user expected specific channels, events, or content without confirming availability first.
• The user violated our Terms of Service or Acceptable Use rules.

5. Technical Support Before Refund

Before a refund is considered, IPTV Trends may require you to contact support and allow reasonable troubleshooting. This may include checking your device, app, internet connection, login details, playlist, server URL, or setup method.

Our support team may recommend using another IPTV app, clearing cache, restarting the device, changing connection type, testing another device, or checking your internet stability.

6. Channel Availability

Channel lists, categories, sports events, movies, and international content may change from time to time. We do not guarantee that every channel, program, event, or category will be available at all times.

If a specific channel is important to you, please request a channel check before purchasing.

7. Refund Request Process

To request a refund review, contact IPTV Trends support and provide:

• Your full name and account email.
• Order number or invoice number.
• Device name and IPTV app used.
• Description of the issue.
• Steps already taken to resolve the problem.

8. Review Time

Refund requests are reviewed case by case. Response times may vary depending on support volume, payment provider review, technical investigation, and account status.

9. Approved Refunds

If a refund is approved, it will usually be issued to the original payment method. Processing time depends on your bank, card provider, or payment processor.

10. Chargebacks and Disputes

If you open a chargeback or payment dispute before contacting support, your account may be suspended while the dispute is reviewed. We encourage customers to contact support first so we can investigate and help resolve the issue.

11. Cancellations

You may choose not to renew your IPTV subscription at the end of the plan period. Cancellation does not automatically create a refund for an already activated digital service period.

12. Changes to This Policy

IPTV Trends may update this Refund Policy at any time. Updates will be published on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about these Terms of Service, your IPTV subscription, account, free trial, or setup process, please contact us through our Support Page.

Email :[email protected]
Phone :+1 617 202 7808
Adress :Boston, MA 02121, USA